LANEIGE

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LANEIGE ONLINE ORDERS & PURCHASES

• ORDER

1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
2. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed within 2 days in the order in which they are received. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
3. Laneige Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your email junk folder. Alternatively, you may also contact our Customer Service team at laneigeonline@my.amorepacific.com
4. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.

• DELIVERY & RATES

1. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). Delivery usually takes between 5 to 7 business days for West Malaysia and 7 to 10 business days for East Malaysia. **Please expect delays for delivery to addresses located in Red Zone area due to CMCO.
2. Our standard delivery charges per order are as follows:
     • For West Malaysia, delivery charge is RM10.00.
     • For East Malaysia, shipping charge is RM15.00.
     • Orders of RM180.00 and above (after deducting cash or discount voucher if applicable) are entitled to delivery free of charge within Malaysia.
3. Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday and 9.00am – 1.00pm on Saturday.
4. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
5. Once you have confirmed your order, we will not be able to make changes to the order. Therefore, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

• PROOF OF DELIVERY

1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.

• REPORT ORDER PROBLEM

1. If you find that the items you have ordered are damaged upon delivery, please report to laneigeonline@my.amorepacific.com within 14 days from the date you purchased with supporting evidence and receipt copy. Any reimbursement is subject to our discretion.
2. If in the event that any product is missing from your order, please report to our Customer Service team at laneigeonline@my.amorepacific.com within 14 days from the date you receive the product and we will attend to your report.

• RETURN/REFUND POLICY

1. All purchases made on Laneige Malaysia Online are non-returnable and non-refundable.
2. In the event you receive a damaged/defective item, you may return the product(s) in its original condition together with its original receipt within 14 business days upon goods received.
3. To initiate the return and refund process, you must inform us at laneigeonline@my.amorepacific.com within 14 business days from delivery with supporting evidence (picture of your item and its condition) and order number.
4. Please return the goods in its original packaging and include original receipt. In case of refund, gifts with purchase may be requested to be returned. Our customer service representative will advise accordingly.
5. The returned products can be drop off or delivered to Laneige The Gardens outlet:
Unit F-226C, Level 1, The Gardens, 58000, Mid Valley City, 59200 Kuala Lumpur
6. Customer will have to bear the delivery costs incurred during the return process
7. Damage or defective issue raised after 14 days upon order delivered shall not be entertained.
8. Upon receipt of the returned package, please allow 3 - 5 working days for exchange or refund processes. Confirmation of exchange or refund will be notified via Laneige Online customer service email.
9. Refund will not be processed should the goods returned is incomplete or not in its original condition.
10. Refund will be credited to the original payment method within 7 - 14 working days upon refund confirmation, duration may varies depending on bank processing time. Should a refund is confirmed, Laneige Rewards Club membership points will also be deducted from customer's account accordingly.
11. Exchange or refund here refers to purchases made via Laneige Online only, and exchange or refund of online purchases cannot be done at any Laneige boutiques or counters.
12. If you buy Laneige's products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our return/exchange or otherwise assist you with any problems that you may encounter.
13. Laneige Malaysia reserves the right of making final decision to disapprove exchange or return should the product returned is in unsatisfactory condition or any of the terms above are not met.
14. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
15. If you have any questions on our return policy, please contact our Customer Service team at laneigeonline@my.amorepacific.com and it would be our pleasure to assist you.

• CANCELLATION OF ORDER

1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

About Laneige Rewards Club Membership

Already a member of Laneige Rewards Club?

- Purchases made via Laneige Online will be credited to existing Laneige Rewards Club membership account.
- Personal information (full name, contact number and email address) provided under shipping details will be used as the primary details to key in to Laneige Rewards Club account. Kindly ensure the information provided is same as per your Laneige Rewards Club account.
- Should the personal details submitted for shipping is different from your existing Laneige Rewards Club account, kindly contact your beauty agent via Facebook messenger for further assistance.
- Please allow 2 - 3 working days upon order confirmation for points to be reflected on your membership account.

New to Laneige Rewards Club?

-Laneige Rewards Club is open to all Malaysian above the age of 18.
- Personal information (full name, contact number and email address) provided under shipping details will be used as the primary details to register for Laneige Rewards Club account.
- Please allow 2 - 3 working days upon order confirmation for account to be created and points to be credited to membership account.
- Learn more benefit of joining Laneige Rewards Club ( https://www.laneige.com/my/en/customer-center/laneige-membership/laneige-membership.html )
- Should you refuse to join as Laneige Rewards Club member, kindly contact us via Facebook messenger.
- Laneige Malaysia reserved the rights to reject or terminate new membership applications without prior notice should the required details provided is incomplete and/or if any Terms and Conditions are violated.

Others

- Laneige Malaysia may require a member to provide identification documents as proof of eligibility to participate in Laneige Rewards Club Programme.
- By making purchase via Laneige Online, you are acknowledging that you have read, understand, and agree to be bound by the Terms and Conditions stated herein and in www.laneige.com.my (https://www.laneige.com/my/en/regulation/terms-and-conditions/terms-and-conditions.html)
- Laneige Malaysia may at any time vary, modify or amend the Terms & Conditions at its absolute discretion and members shall be bound by such variations and amendments.
- The discretion of Laneige Malaysia on all matters relating to the programme and Terms and Conditions shall be final, binding and conclusive on all members and no correspondence shall be entertained.